AI Messaging Automation for Kisanshop
Kisanshop is a fast-growing agri-commerce platform that connects farmers with agricultural products, fertilizers, and essential supplies. As their operations expanded across rural regions, handling communication with thousands of customers became increasingly complex. Order updates, delivery notifications, and support messages were being managed manually, leading to delays and gaps in communication.
Delhi, India
2018
Agri-commerce and Retail
40+ Employees
Challenge
Kisanshop’s customer service team had to manually send order confirmations, delivery alerts, and payment reminders to thousands of farmers every day. The manual process slowed response times and increased the risk of missed messages. Since a large part of their customer base relied on mobile communication, they needed a reliable, automated system that could handle messaging at scale with high delivery accuracy.
Results
The new AI automation system managed all customer messaging workflows across SMS and WhatsApp. Order confirmations, delivery tracking, and customer support updates were automated, improving accuracy and consistency. The result was faster communication, higher engagement, and near-perfect delivery performance.
99%
Message Delivery Rate
3x
Engagement Growth
70%
Customer Response Time
Process
Communication Mapping
We identified all key customer touchpoints across the order cycle, from order placement to delivery completion.
Automation Setup
AI-driven workflows were built for each communication trigger, ensuring that every customer received timely updates without manual effort.
Integration and Testing
The automation system was integrated with their existing CRM and logistics tools. Multiple test cycles were conducted to confirm real-time synchronization and high message delivery rates.
Training and Monitoring
Kisanshop’s operations team was trained to manage, monitor, and adjust workflows directly from a centralized dashboard for full control.
"The automation made our communication seamless. Our customers now receive every update on time, and our internal team saves hours every day. It has completely transformed how we manage engagement and support."
Rahul
CEO, Co-founder
Conclusion
By adopting AI messaging automation, Kisanshop achieved faster and more reliable communication across all customer touchpoints. The solution not only improved delivery accuracy and engagement but also freed up their operations team to focus on growth and service quality.