Sprio Voice answers every call in under 1 second, speaks Hindi, Hinglish and multiple Indian languages, takes real actions in your systems, and works 24 hours a day, 7 days a week, handing over to a human agent only when needed.
An AI voice agent is software that handles and makes phone calls automatically without the presence of a human agent. Businesses in Delhi NCR, Mumbai, Bengaluru, Hyderabad, Chennai, Pune and tier-2 cities are deploying voice bots to handle thousands of calls per day. The AI interprets the caller's spoken words in natural language (Hindi and regional Indian languages), interacts with the caller, and actually takes action and make bookings, update CRM and send out WhatsApp confirmations, etc. in the same call.
An AI voice agent is conversational, as opposed to a classic IVR (Interactive Voice Response) system, which requires customers to press buttons. For Indian businesses handling high call volumes in multiple languages, a voice AI agent like Sprio replaces an entire inbound or outbound call centre team, at significantly lower cost. See how Sprio's full AI automation platform works.
Missed calls, frustration during hold time and inaccurate IVR systems push customers into the arms of competitors, resulting in Indian businesses losing thousands of crores each year. It is not the quantity of calls that is the issue, it is the lack of capacity to deal with them.
Indian SMBs miss a significant number of inbound calls during peak hours, weekends and after business hours. Every missed call is a potential customer handed to a competitor.
Customers across India have very low tolerance for hold music. Up to 60% of callers hang up if their wait exceeds 2 minutes, making long hold times the single biggest driver of customer churn. Source ↗
Press 1 for English, press 2 for Hindi. Customers hate IVR. It reduces resolution rates, increases frustration, and still requires a human at the end.
The cost of a call centre agent in India is ₹25,000-50,000/month, and he/she processes 60 to 80 calls daily and is required to be managed all the time. Sprio handles unlimited calls at a fraction of the cost.
A look at what Sprio's AI voice agent does at every ring and confirmation on WhatsApp.
When a customer calls your number, Sprio answers without any ring tone, hold music or waiting time. Before the caller speaks a single word, the AI can identify the number, and retrieve the caller's history from your CRM.
0, 0.8 secondsSprio's multilingual NLU model detects the intent of the caller within first few words of the conversation, irrespective of whether it is in Hindi, Hinglish, Tamil or a combination of all. No buttons and no menu selections. The AI goes directly to solving the problem.
1, 3 secondsSprio is able to engage in a two-way conversation, ask clarifying questions, manage interruptions, answer objections, and recall all the previous details of the call. The dialogue is natural and not mechanical, not scripted.
OngoingAs you speak, Sprio looks at your calendar, asks your stock, updates your CRM, makes your bookings, creates tickets and sends WhatsApp messages all in one go without you having to do any manual work during the call.
During conversationSprio summarises all calls clearly, sends a confirmation to the customer via WhatsApp or SMS, updates all systems and marks any actionable points or tasks that have not been completed as issues in your queue, including a complete transcript of all the calls and a sentiment score.
Post-callSprio is not a translated English bot. It is trained natively on Indian conversational patterns, regional accents, and the code-switching your customers do naturally every day.
Your customers do not speak one language. They start in Hindi, switch to English for technical terms, and throw in their regional language when comfortable. Sprio follows naturally, without missing a beat.
All Sprio voice models are optimized using authentic Indian speech. This includes regional accents, rural dialects and urban slang. Tier-2 and tier-3 customers know that their voice is being heard.
Most voice bots collect information and hang up. Sprio takes real actions, updating systems, making bookings, sending messages, all while the customer is still on the line.
Understands the intent of the caller in natural speech, rather than button pressing or keywords. Takes care of interruptions, corrections and off-topic questions.
Checks live calendar availability, books slots, reschedules on request, sends confirmations, and sets automated reminders, all within the call.
Creates or updates contact records, logs call notes, moves leads through pipeline stages, and flags priority accounts, automatically during the conversation.
Triggers WhatsApp messages, payment links, confirmation PDFs, and follow-up templates while the customer is still on the phone.
Queries your database or API live to retrieve order status, account balance, EMI due date, delivery ETA, or anything else you have that the customer wants to know.
Qualifies questions, deals with the typical objections before them and scores leads purposefully, sending only high quality leads to your team.
If escalation is required, Sprio passes to the right human agent and sends them a real-time summary; the customer never repeats their message.
Every call is recorded, transcribed word for word, and summarised automatically, with sentiment score, action items, and key moments flagged for review.
Sends a payment link via WhatsApp or SMS during the call. Confirms payment receipt and updates your billing system, fully automated, no agent needed.
Sprio connects to your existing CRM, calendar, and communication tools. No ripping and replacing, Sprio plugs in and starts working alongside what you already have.
Also integrates with Google Calendar, Calendly, Razorpay, Shiprocket, Tally and any system having a REST API. Ask us about a specific integration ↗
Beyond the obvious, Sprio Voice opens up automation opportunities that Indian businesses have never had access to before.
India has 500M+ active bank account holders, 150M+ mutual fund investors and 60M+ active loan accounts. Every one of them needs timely outreach, but human calling at this scale is impossible. Sprio makes it automated, compliant and personalised.
Calls mutual fund investors 3 days before SIP due date when the mandate is about to lapse. Explains consequences, offers a payment link, and re-activates the mandate, recovering AUM that would otherwise be lost.
Calls borrowers 7 days before EMI due date with a friendly reminder. Handles payment queries, offers restructuring options, and collects payment via WhatsApp link, preventing NPAs before they happen.
Deals with periodic re KYC verification calls as required by SEBI. Validates identity information, elaborates on documents required, allows for in-branch or video KYC, and provides reminders to collect documents.
Calls new cardholders who have not made their first transaction within 14 days. Explains benefits, offers activation incentives, answers queries, and increases activation rates, a direct impact on interchange revenue.
Notifies policyholders 30, 15, and 7 days prior to policy renewal. Significantly reduces policy lapse rates by explaining coverage, providing payment link, dealing with objections to premium increases, and confirming policy renewals.
Identifies eligible borrowers with good repayment history and calls to offer a pre-approved loan top-up. Explains terms, collects interest, schedules a callback for final processing, fully automated cross-sell .
India's government and public sector handles billions of citizen touchpoints every year, from electricity bills to pension verification to vaccination drives. Sprio makes large-scale citizen outreach fast, multilingual and cost-effective.
Notifies households 5 days prior to disconnection for non-payment. Describes the situation in local language, provides payment methods, sends payment link through WhatsApp and confirms payment so no disconnection occurs.
Reminds pension beneficiaries about the requirement of annual Jeevan Pramaan certificate. Describes the process of digital submission of Aadhaar and schedules appointments for banks visits and ensures that pension isn't suspended due to non-submission.
Outreach phone calls to relevant beneficiaries for vaccinations (flu, measles, hepatitis). Provides camp agenda, verifies attendance, deals with language issues and provides location information through WhatsApp.
Calls property owners before the due date with their outstanding tax amount, offers a payment link, answers queries about exemptions, and confirms payment, reducing municipal revenue leakage .
Calls citizens who filed service complaints (water leak, road repair, street light) with a status update at each milestone, reducing repeat complaint calls to call centres and improving satisfaction scores.
Notifies beneficiaries of government welfare schemes (PM Awas Yojana, PMJDY) to verify the eligibility information, confirm the benefits received, and alert against discrepancies thus avoiding fraud and allowing only genuine beneficiaries to receive benefits.
India has 140M+ farming households, most of them in areas with low internet penetration but high mobile phone usage. Voice is the most accessible channel for rural India. Sprio is built for it.
Notifies the farmers with advisory received by them for weather conditions on their local language or their local dialect. Personalized, by crop type and region, alerts regarding incoming rainfall, pest occurrence or recommended spraying timings. No app is required, works entirely over voice.
India has 7.75 crore operational Kisan Credit Cards as of March 2024, per the Economic Survey 2024-25, Ministry of Finance. This agent calls KCC holders before their card expires. Explains the renewal process, documents required, and schedules a bank visit, preventing farmers from losing access to subsidised credit at the start of the sowing season.
Farmers dial or are called by mandi officials on a daily basis to get the updated mandi prices of their crops at their nearest APMC. Assists farmers with timely decisions to sell without relying on the Internet and without the need for smart phones.
Validates orders for fertilizers, seeds and pesticides from agri-input dealers. Ensures delivery information, payment verification and delivery notifies, cutting down cancellation and better dealer order management.
Contacts farmers registered under PM-KISAN to check information linked to Aadhaar and bank account. Flags discrepancies that would block the next instalment, helping farmers receive their entitled benefit on time.
Helps FPOs coordinate with member farmers , calling for meeting reminders, procurement schedule updates, quality standard briefings, and payment confirmations entirely by voice in the local dialect.
As per Mordor Intelligence, India's D2C e-commerce market reached $80 billion in value for 2024 and is expanding at a compound annual growth rate of 25% but the churn rates are still high. Passive churn is the most expensive type of churn for subscription businesses: when a customer simply forgets to renew, but not because they decided to cancel.
Calls churned OTT subscribers (who cancelled or let their subscription lapse). Presents personalised win-back offers based on their viewing history, offers a discounted renewal link via WhatsApp, and reactivates with one click.
Calls members 2 weeks before membership expiry. Offers early renewal discounts, handles objections about usage frequency, presents upgrade options, and processes renewal via payment link, reducing gym membership churn.
Reminds EdTech subscribers that haven't logged in for more than 14 days. Supports them in their studies - provides them with a personalised study plan, if necessary, escalates to human counsellor and assists the learner to reconnect with their course.
Touches customers who are about to renew their subscription for a monthly D2C box of health supplements, beauty products, pets, etc. Questions the degree of satisfaction, applies retention offer and processes the renewal, without any human intervention.
Reminds customers to redeem their reward points before they expire. Describes what they are able to redeem, provides them with a direct link to redeem it via WhatsApp and confirms the redemption, which boosts customer interaction while minimizing any loss of goodwill.
Reaches out to happy customers and welcomes them to join the program. Describes the incentive, shares their special referral link through WhatsApp, and calls them to thank them for their referral, when someone becomes a customer.
According to India's National Commission on Population, India's geriatric population is projected to reach 17 crore (170 million) by 2026 and the number of older citizens is on the rise. Voice, not apps, are the appropriate interface in massively under-served markets such as senior care, medication adherence, and mental wellness.
Telephones older persons at a fixed time daily. Inquires about their state of health, checks for signs of pain or discomfort, flags answers that indicate a medical issue, and sends a daily report to family. The family knows, from a distance, that the person is okay.
Reminds diabetics, hypertensives and cardiac patients to take their medication. Reminds them to take the medication, checks for side effects, sets medication reminders and notifies the physician if they forget more than a certain amount.
Follows up with mental health therapy clients between sessions. Has a structured well-being questionnaire, identifies urgent responses to therapist during session and ensures continuity of care between sessions.
Notifies blood donors when a particular blood group is required in the urgent. Explains the requirement, checks eligibility (last donation date, health status), and schedules a donation appointment, saving critical time in emergencies.
Follows up with patients following home nurse visits to ensure care was provided, gather feedback, document any issues with home care provider and arrange subsequent visit, ensures quality control, throughout a distributed home care network.
Calls individuals who have not had a routine health check in over a year. Explains the importance of screening, presents affordable health package options, and books a diagnostic centre appointment with a home sample collection option.
India's manufacturing and FMCG sector manages millions of dealer, distributor and retailer relationships manually. Every beat visit, order reminder and payment collection call is a cost centre. Sprio automates the entire chain.
Calls dealers when their estimated inventory runs low based on purchase history and season. Presents the latest scheme, takes the reorder, confirms delivery date, and updates the field team, reducing stockouts at the retail level.
Calls distributors 3 days before and after due date on outstanding invoices. Explains the outstanding amount, offers payment link, handles partial payment requests, and escalates to the sales rep only if unresolved after 3 attempts.
Calls dealers and channel partners mid-month to share their current vs target performance. Highlights what incentive they get if they close the gap, and offers scheme details, motivating secondary sales .
Reaches out to suppliers to verify raw material dispatching timetables, shipment information and expected delivery dates. The flag up to the procurement team in real time, thus minimising production line stoppages due to unexpected procurements.
Calls field sales representatives at the start of each day to confirm their beat plan, flag priority outlets for the day, and collect the previous day's outlet visit data, replacing manual morning standup calls from managers.
Inquiries to retailers following delivery to ensure that goods are received in good condition, quantities are correct and quality complaints are noted, creating a real-time quality feedback loop from the last mile to the factory.
India's live entertainment market, from IPL to music festivals to corporate events, handles millions of ticket buyers and attendees. Automated voice outreach is the fastest way to confirm, remind and upsell .
Notices to all ticket holders 48 hours prior to a match or game. Records attendance, provides gate and entry information, responds to common questions about parking and merchandise, and recycles hospitality upgrades, on any volume, at any time.
Organizes RSVPs for music festivals and multi-day events. Confirms attendance, provides details of wristband collection, upsells travel and hotel packages, and sends day-of logistics through WhatsApp, all of which are automated.
Reminds all registered people to attend corporate events, product launches and awards shows. Manages dietary requests, event choices and plus one requests, improving event ops teams by 10x.
Invites all vendors (caterers, photographers, decorators, transport) 24 hours prior to the wedding to confirm their arrival time, number of people and delivery time frame, getting rid of the hectic wedding coordinator's WhatsApp group!
Calls registered players for online and offline gaming tournaments to confirm their slot, explain rules, collect team details, and send bracket information via WhatsApp, handling thousands of registrations without a single coordinator.
Takes phone calls for inbound and outbound confirmation of darshan slots in big temples. Handles queries on timings and booking of prasad, gives VIP darshan in their native language, without the formation of queues and handling thousands of pilgrims daily.
There are 1.5 crore+ active GST registrations (GST Council) and 7.28 crore+ ITR filers (Income Tax Dept) along with millions of companies having compliance requirement. Voice is the channel for viable automation and outreach is the most deadline-driven.
Calls clients of CA firms and tax filing platforms before the July 31st deadline. Reminds them to share documents, offers a document upload link via WhatsApp, schedules a call with the CA, and follows up until filing is complete.
Sends SMS to the Registered Businesses prior to deadlines for filing Monthly/Quarterly GSTR. Describes the consequences of late filing, tells if return is complete, sets up a phone appointment with accountant if necessary.
Calls company directors and secretaries before MCA/ROC filing deadlines for annual returns and board meeting compliance. Explains the outstanding filings, documents needed, and connects them with the CS firm handling their compliance.
Contacts with attorneys about pending documents for current cases, real estate, trademark applications, arbitration cases. Provides a precise list of requirements, communicates with a checklist through WhatsApp and checks in every day.
Reaches out to the small business owners who have initiated the Udyam MSME registration but haven't completed. Provides explanation of the value of completing the registration process, guides through the remaining registration steps and links with a registration consultant.
Responsible for arranging statutory and internal audit days of CA firms. Shares coordination with the audit team, provides calendar invites, verifies documents, and re-schedules when necessary - minimizes audit cycle time.
A real comparison, not a marketing chart. Here is what each option actually delivers for an Indian business today.
| Capability | Traditional IVR | Human Agent | Sprio Voice AI |
|---|---|---|---|
| Call answer time | 15-30 seconds hold | Variable | Instant (auto-answer) |
| Availability | 24/7 but limited | Business hours only | 24/7, 365 days |
| Indian language support | 1-2 languages | Agent-dependent | Multi-language + dialects |
| Simultaneous calls | Line-limited | One at a time | Unlimited, no spike limit |
| CRM update | Not possible | Manual, error-prone | Automatic, real-time |
| Conversation quality | Button-press menus | Varies by agent skill | Natural, context-aware |
| Scale-up time | Weeks | Months (hire & train) | Seconds |
| Call transcription | Not available | Manual notes only | Full transcript + summary |
| WhatsApp follow-up | Not possible | Manual | Automated, mid-call and after call |
| Consistency | Script-consistent | Varies | 100% consistent |
| Indian regulatory awareness | Varies | Manual process | Designed for the Indian market |
| Setup time | Weeks to months | Months | Minutes (no-code dashboard) |
* Human agent cost estimate based on the typical BPO call centre salary in India (₹25,000-50,000/month) and expected to handle 1,200-1,800 calls per month. There are multiple factors that determine IVR costs, such as the provider and setup. All Sprio pricing depends on call volume and use case - contact us for a quote!
India runs on phone calls. Every sector, from banking to agriculture to healthcare, relies on voice as its primary customer touchpoint. AI is about to automate all of it.
Book a free demo and we will show you a live call in Hindi, Hinglish or your regional language, in your specific industry, in under 10 minutes.
Every Sprio Voice deployment is designed around Indian legal and regulatory requirements, not retrofitted from a foreign platform.
All outbound calls include DND scrubbing and customer consent flows. The platform is built to handle calling responsibly, with full call logs available for review.
Designed around the Digital Personal Data Protection Act, 2023. Data minimisation, consent management and customer opt-out are integrated into each call flow.
Sprio has offices in Bengaluru, India and Boston, USA and has local teams in both regions providing support to their businesses.
Sprio follows enterprise-grade security practices and offers custom compliance options for larger organisations. Contact the team for security documentation.
Outcomes from real businesses using Sprio, sourced from sprio.ai.
Results sourced from sprio.ai. Individual results vary by industry and use case.
Book a free demo. The Sprio team will set up a live voice AI call so you can hear exactly what your customers will experience, in Hindi or English, before you commit to anything.