Privacy Policy

Sprio (“we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our website, products, and services, including our AI communication tools, voice automation systems, and integrations (“Services”).

By accessing or using our Services, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue using our Services immediately.

1. Information We Collect

We collect information to provide, improve, and personalize our Services. This may include:

a. Information You Provide

• Name, company, email address, and contact details

• Account registration data and communication preferences

• Queries, feedback, or customer support interactions

b. Automatically Collected Information

• Log data such as browser type, IP address, device identifiers, and pages visited

• Usage data related to feature engagement and service performance

• Cookies or similar tracking technologies to enhance user experience

c. Information from Integrations and Third Parties
When you connect Sprio with third-party CRMs, communication platforms, or analytics tools, we may receive limited data required to enable those integrations—always in accordance with the connected platform’s privacy rules.

2. How We Use Your Information

We use collected data to:

• Deliver and improve Sprio’s communication and AI automation features

• Authenticate accounts and secure access

• Personalize dashboards, analytics, and engagement insights

• Provide product updates, customer support, and service notifications

• Comply with applicable legal and regulatory requirements

3. How We Share Information

We do not sell or rent your personal data. Information may be shared only in these cases:

• Service Providers: With trusted vendors who assist in operations like hosting, analytics, or communication delivery.

• Integrations: With third-party tools or systems that you choose to connect.

• Legal Requirements: When disclosure is necessary to comply with law, protect rights, or prevent fraud.

All partners and vendors are bound by strict confidentiality and data protection agreements.

4. Data Security

We implement advanced encryption, access control, and monitoring systems to safeguard data against unauthorized access or misuse. However, no online service is entirely risk-free, and users are encouraged to use strong passwords and follow best security practices.

5. Data Retention

We retain information as long as needed to provide our Services, comply with legal obligations, and resolve disputes. You may request data deletion by contacting us at privacy@sprio.ai.

6. Your Rights

Depending on your location, you may have rights to:

• Access or request a copy of your personal data

• Correct or delete inaccurate information

• Withdraw consent or limit processing

• Request data portability

You can exercise these rights by emailing privacy@sprio.ai.

7. Cookies and Tracking

Sprio uses cookies and analytics tools to understand traffic, optimize experience, and improve performance. You can manage cookie preferences through your browser settings.

8. International Data Transfers

If you use Sprio outside your country, your information may be transferred and processed in other jurisdictions with data protection laws that differ from your own.

9. Updates to This Policy

We may update this Privacy Policy periodically. The “Effective Date” will reflect the latest revision. Continued use of our Services after updates means you accept the revised terms.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us.