Agri-commerce · Kisanshop
How Kisanshop cleared the noise off its helpline and grew AI-driven revenue 48% YoY
Farmers call Kisanshop to order inputs and ask about products. Sprio's AI voice agent took over that line, screened out spam, and turned more of those calls into orders, in the farmer's own language.
The case in short
Kisanshop's phone line is where farmers order seeds, fertiliser and crop protection. But spam and robocalls clogged it, seasonal spikes overwhelmed the team, and callers who spoke a regional language often could not be served, so orders were lost.
The problem
Kisanshop's helpline was buried in spam, and genuine farmer orders were slipping through during the busiest periods.
- Spam and robocalls drowned out real farmers trying to place orders.
- Seasonal spikes during sowing and harvest broke the queue.
- Language gaps made it harder to answer product questions and close orders.
- Missed and dropped calls meant missed revenue.
The approach
Sprio answered every farmer call with AI voice calling, screened out spam, handled genuine callers end to end, and supported farmers in Hindi and regional languages.
- Sprio picked up every call, filtered spam and robocalls, confirmed products and quantities, and helped place orders.
- The AI agent served farmers in their own language and followed up on reorder cycles tied to the crop calendar.
The outcome
Kisanshop cleared noise from its helpline, helped genuine farmers get answered immediately, and converted more calls into orders without adding agents.
What changed
A cleaner helpline. More real farmers answered. More orders closed.
The line used to be full of spam and we still missed orders at the busiest time of year. Now every farmer who calls gets answered in their own language, and it shows in our numbers.
Operations Lead, Kisanshop
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