AI Automation for Neonline Logistics
Neonline Logistics is a technology-driven last-mile delivery company operating across the United States. With growing demand from sectors such as medical, aerospace, and retail, the company needed faster, more reliable ways to manage dispatch tracking, delivery coordination, and customer updates. Most of their internal operations relied on manual checks and follow-ups, which slowed performance and increased response time during peak delivery hours.
California, United States
2016
Logistics and Supply Chain
150+ Employees
Challenge
As delivery volume increased, the team faced frequent communication lags between operations staff, drivers, and customers. Manual updates on dispatch status led to missed notifications and slower turnaround times. The lack of real-time visibility made it difficult to track shipments and measure delivery accuracy.
Results
The new automation framework enabled real-time tracking, automated dispatch allocation, and instant notifications for both customers and drivers. It streamlined the coordination between hubs and improved on-time delivery performance across all routes.
99.9%
Delivery Accuracy
45%
Dispatch Time Reduction
4.9%
Customer Satisfaction
Process
“ The automation helped us cut down response time, eliminate manual coordination, and give customers complete visibility of their deliveries. It made our operations smoother and faster across every location. ”
"The automation made our communication seamless. Our customers now receive every update on time, and our internal team saves hours every day. It has completely transformed how we manage engagement and support."
Rob
Operations Director, Neonline Logistics
Conclusion
By automating dispatch management and real-time communication, Neonline Logistics significantly improved its delivery accuracy and reduced operational delays. The automation system now serves as the backbone of their delivery network, ensuring every shipment is tracked, updated, and completed with speed and precision.