Reach Every Beneficiary, Not Just the Connected Ones

Yes. Sprio connects to CPGRAMS, state grievance portals and NIC-hosted systems via secure REST APIs. When a grievance moves from one stage to the next, the API triggers an outbound call to the citizen automatically. No manual export or upload is needed on an ongoing basis.

Every campaign runs a TRAI National DNC Registry scrub before dialing. Government communications are registered under the transactional or service category, not the promotional category, so they can reach citizens without a prior opt-in requirement. The platform maintains call logs and consent records in line with the DPDP Act 2023.

Sprio supports Hindi, Hinglish, Tamil, Telugu, Kannada, Marathi, Bengali, Gujarati, Punjabi, Odia, Malayalam and Bhojpuri. For multi-state programs, the system assigns the correct language per beneficiary based on their state registration automatically.

Biometric authentication for Jeevan Pramaan must happen through the pensioner's own device or a CSC centre, not a voice call. What Sprio handles is everything around that: early outreach before the deadline, explaining the three options, sending a WhatsApp step-by-step guide in Hindi, and a follow-up call if the certificate has not been submitted by the flagged date.

Sprio's cloud platform scales to lakhs of concurrent outbound calls. A full district's worth of beneficiaries, often tens of thousands of contacts, can be called in a single overnight run. This is the kind of reach that no human call centre can replicate at comparable cost or speed.

No citizen data is shared with any third party. Sprio acts as a data processor on behalf of the government body, which remains the data fiduciary under the DPDP Act 2023. Data is stored within India, used only for the specific campaign it was provided for, and deleted after the campaign cycle unless the body requests retention with a valid documented purpose.

The biggest failure point in most government schemes is last-mile communication: the funds are allocated, the lists are ready, but beneficiaries either do not know what they are entitled to, have not completed the required verification, or miss deadlines because no one reached them in time. Field workers and call centres cannot cover lakh-scale beneficiary populations at the required frequency and in the right language.

Sprio solves this by making the phone call the last-mile delivery channel. For PM Awas Yojana, Sprio calls every beneficiary on the list to confirm their bank account is linked and KYC is complete before the installment date. For PMJDY, it calls dormant account holders to remind them to activate their accounts. For Jeevan Pramaan, it calls every pensioner in the district six weeks before the November deadline. The call costs a fraction of a field visit, happens at scale overnight, and is delivered in the citizen's own language without requiring a smartphone or internet connection.

Yes. State health agencies and district administrations use Sprio to call Ayushman Bharat PM-JAY beneficiaries to inform them of their coverage, explain how to access cashless treatment at empanelled hospitals, and guide them through the e-card generation process. Calls are made in the beneficiary's local language and do not require the recipient to have a smartphone or internet connection.

Sprio is used to notify citizens about the CPGRAMS or state grievance portal registration process, to follow up with citizens whose complaints have been resolved to confirm their satisfaction, and to remind citizens about application deadlines for entitlements. The call format is simple and delivered in the citizen's language, making it accessible to semi-literate and elderly populations.

Yes. Sprio speaks Hindi, Bengali, Telugu, Marathi, Tamil, Kannada, Gujarati, Malayalam, Punjabi, Odia, and Assamese, covering the majority of India's rural beneficiary population. The language of each call is set based on the state or district of the beneficiary list, or can be detected automatically from the caller's response during inbound calls.

Yes. PM-KISAN installment notifications are a standard Sprio use case for state agriculture departments. Sprio calls registered PM-KISAN beneficiaries to inform them that an installment has been credited, confirm the amount, and advise them to check their linked bank account. For beneficiaries whose payment was rejected due to KYC or Aadhaar mismatch, the call explains the correction they need to make.

Every call Sprio makes is logged with a timestamp, the number called, the call outcome, and a transcript. These logs are exportable in CSV or Excel format and can be shared with audit teams or uploaded to government monitoring portals. Call recordings are stored in encrypted form for a configurable retention period. Reports can also be scheduled to be delivered automatically to designated officials at set intervals.

State and central government bodies have used Sprio for Jeevan Pramaan pensioner outreach (calling pensioners before the November life certificate deadline), PM Awas Yojana KYC confirmation (calling beneficiaries to confirm bank account linkage before installment release), PMJDY dormant account activation, Jal Jeevan Mission household connection surveys, and state-level vaccination drive awareness campaigns. Each programme is configured with the relevant data and script.